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Besides cleaning, what else does your service include? |
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We provide all the cleaning equipment, two to four professional cleaners, natural and earth safe solutions, HEPA-certified triple-filtered vacuums, and a flat rate so you're not counting hours. [return to FAQ List] |
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Do you offer other services such as painting or window cleaning? |
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Unlike some "do it all" companies, our only business is enivronmentally safe cleaning, so you will never be treated like a second class customer. We're not handymen, painters, contractors, or babysitters... natural and earth safe cleaning is our profession. Currently, we offer oven, refrigerator, window blind, and window glass interior cleaning as "add-on" services to our customers, but not as stand alone services. [return to FAQ List] |
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Besides homes & non-profit groups, do you offer commercial cleaning? |
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We specialize in homes and non-profit groups because that is where we have found our services are needed most. Aside from non-profit groups, we also clean organizations such as condominium and cooperative trusts, residential property management groups, and private schools. We do not handle cleaning of restaurants or commercial spaces, as we have found that many of those types of organizations are not concerned with non-toxic cleaning. However, if you are a commercial business and are interested in our cleaning, please feel free to contact us for an evaluation. [return to FAQ List] |
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What kind of cleaning solutions do you use? |
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We use a combination of off-the-shelf earth friendly natural products as well as some home brewed solutions. Many ingredients in our solutions are common household products such as vinegar, baking soda, and even olive oil. None of our solutions have artificial fragrances nor do they contain harmful toxins. On occasion, such as with the interior of an oven, some bathrooms, or if there is mold or mildew, we'll use a chemical based product. Mold is known to be allergy causing, so the benefits of getting rid of it outweigh some of the negatives of a chemical based solution, but rest assured that we'll limit their use as much as possible. [return to FAQ List] |
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Do natural products clean as well as commercial cleaners? |
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We have experimented with a lot of different cleaning solutions and have found that our solutions combined with our trained cleaners are just as effective as some commercial cleaners. The solutions we use provide an incredible cleaning that's free of toxins, noxious fumes, and harmful chemicals. Not only that, but our experienced cleaners have been trained to seek out and remove as much dirt, dust, and grime from your environment as possible.[return to FAQ List] |
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What is a HEPA vacuum? |
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"HEPA" is an acronym for "High Efficiency Particulate Air". HEPA filters retain harmful particles .3 microns (microscopic) or larger. Non-HEPA vacuum cleaners only retain particles larger than 30 microns (about the thickness of a human hair), blowing much of the more harmful smaller allergens back into the air and room. While most vacuum cleaners suction in debris that has settled on furniture, floors and carpets, vacuums with HEPA filters contain them inside the vacuum preventing them from being blown back out into your home. Our vacuums not only contain HEPA filters, but are also completely sealed HEPA Certified containers that do not allow any unfiltered air out. Many cleaning companies do not use vacuums that have this added measure of protection. [return to FAQ List] |
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When do you schedule cleanings? What are your office hours? |
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Our general business hours are Monday through Friday from 9am to 5pm. Our cleaning hours are Monday through Friday from 8am to 6pm. Our cleaning arrival times are open ended between 8am & 6pm unless specified otherwise. [return to FAQ List] |
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When do you schedule your free on-site estimates? |
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We generally conduct on-site home estimates on Tuesdays & Thursdays from 3pm to 7pm. You can visit our contact us page to request an estimate. On-site organization and business consultations are conducted Tuesdays & Thursdays from 11am to 3pm. If those times do not work for you, please let us know and we will try to arrange a convenient time for you. [return to FAQ List] |
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How do you arrange for access to my place? |
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One of the advantages of being a small family run business is that you can place your trust in us. For your convenience there are three ways that we can arrange for access to your place:
1. You can loan us a copy of your keys for us to use on cleaning days (other times they are locked up).
2. You can leave your keys in a designated spot or with a neighbor.
3. You can plan on being there on the scheduled cleaning date. [return to FAQ List] |
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How many people will handle the cleaning at my place? |
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Depending on condition and size, the first visit will have anywhere between one to five team members. Ongoing visits will be handled by two to four team members that have been assigned to your place. We make every effort to keep the same people on your team, however people do get sick, move, change careers, etc., so over time your team might change. We keep detailed notes on every home and try to make sure there is continuity in the services provided. [return to FAQ List] |
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What are your rates? |
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We offer free on-site estimates in order to offer you a rate. Our rates are based on a number of factors including size, number of occupants, pets, existing conditions, frequency of visits, as well as any special requests. The first visit is higher than the ongoing visits. This is due to the fact that we assign a special team whose primary job that day is to make sure your place looks spectacular. We also make sure to get your place cleaned to our standards for a first time cleaning, a process that takes considerably longer and uses up more supplies than will the ongoing maintenance visits. When we go out to see your place, we will give you a first visit rate and an ongoing visit rate based on frequency. [return to FAQ List] |
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How do you handle payments? |
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We accept payments in cash, check, or credit cards. Checks can be made payable to "AA Environmentally Safe Cleaning". Cash or check payments can be left in a sealed envelope marked "AAESC" on a kitchen table or countertop for our team to pick up. Credit Card payments are handled by PayPal and can be made via our online payments page or can be sent by logging into your personal PayPal account, choosing the "Send Money" tab, and sending a payment to: info@aaclean.com. Payments can also be mailed to our mailing address as long as they arrive on or before your scheduled cleaning. Many of our customers also take advantage of their bank's bill payment service that provides automatic check payments mailed out to us on an established interval (ie, every week or every two weeks). Please contact your bank for more details on setting up this method. You can contact us to find out your account number with us. [return to FAQ List] |
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What is your cancellation policy? |
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We understand that unexpected situations arise, hence we have a lenient cancellation policy. Should you need to cancel your scheduled cleaning appointment(s) (temporarily or permanently), please make every effort to contact us at least 48 hours before your scheduled cleaning. If requested and available, we will try to accomodate you with an alternate date. We have no cancellation fees or penalties, provided you give us notice (by phone, voicemail, or e-mail) by 9 am two days prior (weekday or weekend) to the scheduled cleaning. For example, if you need to cancel a Wednesday cleaning, you have up until 9 am on Monday to let us know (by phone, voicemail, or e-mail). This way we can adjust the number of cleaners we will need for that day's cleanings. If you cancel after 9 am two days prior to the scheduled cleaning, you will be responsible for half of your quoted rate. Please include this fee with your next payment or mail it to our mailing address. If you cancel often, we may have to reconsider keeping you as a client. [return to FAQ List] |
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Where do I send late/missed/cancellation fee payments? |
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Please send any late, missed or cancellation fee payments to our mailing address. Checks can be made payable to "AA Environmentally Safe Cleaning". Credit Card payments can be made via our online payments page. We reserve the right to suspend our services to you for any missed payments (our decision will be based on the length and history of our existing relationship with you). [return to FAQ List] |
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What happens if my check bounces? |
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Please make sure there are sufficient funds before drafting your check. However, should your cleaning payment check "bounce" or not have sufficient funds, you will be responsible for all bank related charges that we incur due to this incident. Minimum fees for bouncing a check will be $25 in addition to the amount owed. If you notice that your check has bounced, please contact us right away to inform us of your intent to pay or intent to discontinue our services. We will not continue providing our services to you until you contact us or we have received the past due payment along with bank fees. [return to FAQ List] |
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What if my ongoing cleaning dates falls on a holiday? |
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If your ongoing schedule happens to fall on a holiday, we will contact you in advance regarding rescheduling. You can also contact us if you would like to request a specific alternate date or if you would like to simply skip that visit. AA Environmentally Safe Cleaning observes most major national holidays as well as an extended office vacation period between Christmas and New Year's Day. [return to FAQ List] |
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Who can I contact regarding my cleanings? |
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Please feel free to contact us directly regarding your cleaning schedule, needs, comments, compliments, complaints, etc. We can be reached via the information found on our contact page. [return to FAQ List] |
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